Trends Report

Forrester's Videoconferencing Strategy Framework

February 14th, 2014
PK
Philipp Karcher
With contributors:
Peter Burris , Kelsey Murphy

Summary

The business value of videoconferencing is changing as organizations move beyond justifying the technology based on travel avoidance to enhancing collaboration and improving business outcomes. As employees and consumers increasingly use the technology, it is more important than ever to have a strategy that considers people's needs and has clear business objectives and stakeholder support. This report for CIOs and the collaboration leadership team offers a framework you can use to assess your maturity or articulate your videoconferencing strategy using Forrester's proven POST — people, objectives, strategy, technology — methodology.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.