Tremendous change is characterizing the energy industry, not only in Germany but throughout the global energy market. Providers, acting in a highly competitive environment, must confront problematic product sourcing, increased costs, and inflation-driven price sensitivity that leads to churn. European and governmental requirements for becoming climate neutral required regional utility provider eins energie in sachsen to shift from being an energy provider to becoming a solution provider. In this case study, we share how eins’ marketing team became a more customer-centric and performance-oriented business partner.