Summary
CIOs must redefine technology management governance for planning, sourcing, and managing resources to support the technology strategy. Customers' fast-changing, complex needs require continuous, rapid delivery that tests, learns, and responds. This report describes outcome management: funding outcomes with potentially variable resources. Outcome management goes beyond traditional demand management, which juggles competing projects and static resources This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.
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