Summary
Generative AI has the potential to transform contact center operations. Although the risks of the technology mean it’s not yet a good fit for customer-facing use cases, customer service leaders can begin using generative AI now to improve content creation, accelerate data analysis, and streamline agent workflows.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).