Toolkit

Getting Started With CX Collaboration Strategies

Use This Toolkit To Engage Internal Stakeholders

October 14th, 2021
Su Doyle, Senior Analyst
Su Doyle Senior Analyst
With contributors:
Judy Weader , Angelina Gennis , Brian Mukasa , Harley Manning , Clarissa Skinner , Shayna Neuburg

Summary

Successful customer experience (CX) teams accelerate their transformation with five distinct collaboration strategies: build an insights engine, translate the CX vision into daily behaviors, break silos with journeys, take action through process improvement, and make it rain with new customers. This report provides a toolkit of best practices and case studies from organizations that successfully used these five collaboration strategies to accelerate their CX activities and initiatives.

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