Getting The Most Out Of Your Midsized Offshore Supplier

Forrester's earlier report, "The Changing Value Proposition For Midsized Outsourcers" establishes how midsized outsourcing vendors may become increasingly relevant in a marketplace where clients demand flexibility, agility, and business alignment. However, these smaller engagements present a different set of challenges for the SVM professional in terms of governance and vendor management. We surveyed reference clients of several midsized Indian offshore vendors to uncover the reasons behind engaging with these vendors, the major challenges being faced in these relationships, and key governance measures that sourcing leaders can apply to derive the optimum benefits. This report provides details from that survey and what the results mean for sourcing and vendor management professionals.