Trends Report

Government Employee Experience In 2021

Examining The Persistent Challenges, The New Shocks, And The Priorities That Address These

February 24th, 2022
With contributors:
James McQuivey, PhD , Rick Parrish , Judy Weader , Anjali Thomke , Rachel Birrell


Government employee experience (EX) faces four global shocks, but your employees will endure them and thrive if you strive to empower, inspire, and enable them. This report provides 2021 EX Index data for government employees and compares it to benchmark scores across all industry sectors. While the data shows that government EX scores persistently lag those of the private sector, we can also see that government EX follows the general ups and downs of global EX trends. This suggests that government leaders can embrace the top priorities that has Forrester identified to improve EX.

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