Best Practice Report

Ground Your Workforce AI Strategy In Human Experience

Put Employees At The Center Of Your AI Efforts To Drive Business Success

 and  three contributors
Mar 06, 2025

Summary

Too many leaders see their workforce AI deployment as primarily a technology and data exercise. That perception couldn’t be further from the truth: Today’s AI remains intimately tied to human users, whose experience with the technology will be a principal determinant of its success or failure. Framing AI as a tool that builds new opportunities for employees in their jobs, lives, and future careers can help. And designing a human-centric culture of AI to reinforce positive practices, beliefs, and behaviors will drive both employee experience and business success.

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