Report

Harmonize DXP And CRM Initiatives To Support The Entire Customer Journey

New Rules For Future Fitness: Break Down Technology Silos
September 8th, 2021
With Contributors:
Allen Bonde
Hailey Colin
and Peggy Dostie

Summary

This report outlines six best practices for deploying teams on joint missions in support of successful customer journeys.

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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.