Best Practice Report

Harness Emerging Technologies To Guide Business Strategy

Advanced Level: Technology Practices For IT Transformation

February 12th, 2021
With contributors:
Matthew Guarini , Lewis Nottonson , Diane Lynch

Summary

Tech leaders in advanced firms treat technology as a business asset, making IT transformation a foundation for new customer-obsessed business models. As part of their future fit technology, they let new technology guide their business strategy and put technology at the core of their innovation process to seize advantage the way a startup would. They also build on the tech platforms from earlier phases of maturity. This report shows how advanced technology leaders succeed by focusing on systems of engagement, systems of insight, security, and infrastructure, including cloud, integration, and internet of things (IoT).

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.