Trends Report

Health Insurers Must Invest In Virtual Care To Meet Consumer Demands

October 25th, 2019
Arielle Trzcinski, Principal Analyst
Arielle Trzcinski Principal Analyst
Annalise Clayton, null
Annalise Clayton

Summary

Convenience and cost drive consumer interest in virtual care; 39% of US online adults cite that they don’t have to go anywhere, and 22% say it would save them money. Investments in virtual care will lead to improved access to care, more meaningful engagement, and a better member experience. One Medical’s convenient 24x7x365 virtual care offering supports higher engagement and 88% customer retention. Health insurers must prioritize vendors that leverage digital technology to guide patients to the appropriate form of care, provide a great patient experience, and remove barriers throughout the care journey.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.