Trends Report

Health Insurers Must Invest In Virtual Care To Meet Consumer Demands

October 25th, 2019

Summary

Convenience and cost drive consumer interest in virtual care; 39% of US online adults cite that they don’t have to go anywhere, and 22% say it would save them money. Investments in virtual care will lead to improved access to care, more meaningful engagement, and a better member experience. One Medical’s convenient 24x7x365 virtual care offering supports higher engagement and 88% customer retention. Health insurers must prioritize vendors that leverage digital technology to guide patients to the appropriate form of care, provide a great patient experience, and remove barriers throughout the care journey.

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