Best Practice Report

Healthcare Must Embrace Digital To Win In Consumer Engagement

A Road Map For Payer And Provider Organizations To Successfully Implement Digital

November 8th, 2016
KM
Kate McCarthy
CL
Cinny Little
With contributors:
Alex Cullen , Alex Kramer

Summary

Healthcare payer and provider organizations lag behind firms in other industries in adopting digital technologies. As these organizations struggle to engage their customers and patients to improve health outcomes while reducing costs, digital technologies provide an opportunity to improve their results. But what, how, and when to implement these solutions remains nebulous. CI and CX professionals as well as CIOs will want to read this report to learn what technologies bring success and how to prioritize investments in their organization's shift to digital.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.