Summary
Healthcare payer and provider organizations lag behind firms in other industries in adopting digital technologies. As these organizations struggle to engage their customers and patients to improve health outcomes while reducing costs, digital technologies provide an opportunity to improve their results. But what, how, and when to implement these solutions remains nebulous. CI and CX professionals as well as CIOs will want to read this report to learn what technologies bring success and how to prioritize investments in their organization's shift to digital.
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