Trends Report

High-Performance IT: Leadership And Operating Model

Optimize Your Organization And Leadership To Deliver High Performance

January 16th, 2024
With contributors:
Matthew Guarini , Katy Tynan , David Morrison , Rachel Birrell


High-performance IT is the pursuit of continuously improving business results through technology. It rests on three principles. IT must: 1) continuously align with the business; 2) build trust on a foundation of security, privacy, and resilience; and 3) empower the business to readily adapt to changing market conditions and customer demand. These principles mirror the changing expectations for tech leaders and their organizations, whose responsibilities now exist beyond traditional IT. In this report, we outline how tech leaders can instill and expand these IT principles across their organization to drive high performance.

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