Vision Report

High-Performance IT

Continuously Improve Business Results Through Great Technology

January 16th, 2024
Ted Schadler, VP, Principal Analyst
Ted Schadler VP, Principal Analyst
Matthew Guarini, VP, Sr Research Director
Matthew Guarini VP, Sr Research Director
Frederic Giron, VP, Senior Research Director
Frederic Giron VP, Senior Research Director
David Mooter, Principal Analyst
David Mooter Principal Analyst
With contributors:
Keith Johnston , Stephanie Balaouras , Sharyn Leaver , Laura Koetzle , Anna Synakh , Ian McPherson

Summary

High-performance IT is the pursuit of continuously improving business results through technology. It rests on three principles. IT must: 1) continuously align with the business; 2) build trust on a foundation of security, privacy, and resilience; and 3) empower the business to readily adapt to changing market conditions and customer demand.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.