Summary
Auto and home insurers across Europe are providing mediocre customer experiences. Customer experience (CX) insurance pros need to understand what drives their firm’s CX performance and how to improve on those drivers. Other financial services brands can provide inspiration; communication and customer service, for example, are important drivers of both banking and insurance CX. CX auto and home insurance pros should read this report to discover how top-scoring financial services brands in Forrester’s European CX Index win at CX and to gather ideas on how to improve on key drivers of insurance CX.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).