Trends Report

How Fixed-Mobile Convergence Helps MNCs Reduce Telecom Costs

Build FMC Into Your Unified Communications Sourcing Strategy

July 14th, 2011
BP
Brownlee Thomas, Ph.D.
With contributors:
Christopher Andrews , Mark Grannan

Summary

The key benefits of fixed-mobile convergence (FMC) are simple to understand: a) avoid duplicating costs for voice infrastructure by taking away desk phones for employees who aren't using them anyway, and b) avoid toll along with some roaming costs. FMC helps sourcing and vendor management (SVM) professionals do this because they can buy convergence solutions from IP telephony/unified communications (IPT/UC) vendors or as bundled fixed and mobile voice bundles from telecom service providers. As enterprises gain experience with IPT and UC, many SVM professionals see new opportunities for voice cost efficiencies by building FMC into UC solutions sourcing plans. For the best results, SVM professionals should move the planning responsibility for fixed voice and mobile sourcing out of corporate procurement and into IT. They should also work closely with IT infrastructure and operations to define a corporate sourcing strategy for convergence (VoIP) and UC that includes fixed-mobile convergence.

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