Trends Report

How To Build Customer Trust Faster

Why And How To Use The Customer Experience To Earn Customer Trust

June 12th, 2017
TC
Tom Champion
With contributors:
Michael Barnes , Fatemeh Khatibloo , Ryan Hart , Erna Esa , Bill Nagel

Summary

Customer trust is still on the decline even as security budgets and compliance requirements continue to increase. Security and compliance are critical, but leaders are not taking a customer-centric approach to implementing them — yielding ironic and absurd results. Simply telling your customers that you're trustworthy isn't enough to make them trust you; they need to feel it. This report shows customer experience (CX) pros how to translate the mechanics of trust into good CX so they don't need to wait years to see the return on their backstage investments.

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