Summary
Great people, led by great leaders, are central to realizing your organization’s digital potential. Having employees with the right skills, attitudes, and experiences makes the difference between average and exceptional customer experiences. Moreover, these people are crucial for building strong relationships with ecosystem partners and customers. It’s also a prerequisite to strengthening and defending your brand as well as opening up new business opportunities. This report outlines best practices on how organizations can recruit, develop, and retain top digital talent.
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