Best Practice Report

How To Replatform Revenue Technology

Evaluation And Considerations When Moving To A New Solution

July 17th, 2023
With contributors:
Cristina De Martini , Katie Linford , Julia Swerdlow , Kate Pierpont


Revenue technology replatforming is the process of switching from one solution to another so organizations can achieve better performance, scalability, or functionality. When evaluating the viability of a technology replatforming initiative, organizations must depend on thorough planning, which includes aligning needs to capabilities, determining feasibility, and ensuring that changing solutions adds value to the business. This report guides organizations through the process of evaluating a potential revenue technology platform change, considerations for formulating a replatforming plan, and assessing the associated costs and risks.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.