Best Practice Report

How To Spot Significant And Meaningful Changes In CX Metrics

February 24th, 2022
Maxie Schmidt, VP, Principal Analyst
Maxie Schmidt VP, Principal Analyst
Michelle Yaiser, null
Michelle Yaiser
With contributors:
Martin Gill , Kara Hartig , Zaklina Ber , Shayna Neuburg

Summary

Customer experience (CX) professionals must know which changes in CX metrics to pay attention to. The most important changes are those that are both statistically significant and meaningful. This video shows CX professionals how to identify those statistically significant and meaningful changes.

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