Summary
Even the best customer experience (CX) professionals struggle to drive change when their strengths don't match their organization's challenges. Organizations must also determine whether a fast-paced, comprehensive CX revolution or a steady, incremental CX evolution should drive change. This report will help businesses match and apply the strengths of CX pros to their current challenges as well as illustrate specific business situations that should be adapted to match the strengths of CX pros.
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