Trend Report

How US Consumers Choose A Bank In A Crisis

Low Minimums And Convenient Locations Dominate Choice

Brad Strothkamp
 and  two contributors
Nov 05, 2008

Summary

To better understand the current credit crisis and whether it affects deposit account sales, Forrester surveyed US online consumers who had recently opened a checking or savings account. Results show that traditional measures like low account minimums, competitive rates, and convenient locations still rule when consumers are choosing a bank.

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