Trends Report

Human-Centric Practices Form The Basis For The Next Evolution Of IT

Tap Human-Centric Practices To Deliver Value For Customers And Appeal To Employees

September 1st, 2023
With contributors:
Matthew Guarini , Fiona Mark , Sam Higgins , Riccardo Pasto , Michael Kearney , David Morrison , Rachel Birrell


Tech executives must prioritize human-centric practices to overcome significant challenges and help IT succeed. While traditional IT practices face difficulties in dynamic environments, human-centric approaches enable IT to meet stakeholders’ needs, enhance their experiences, and drive strategic advantages. Our human-centric framework encompasses essential practices that embrace direction, ethics, adaptability, collaboration, outcomes, nexus, and security. This report also shows tech executives how five human-centric principles influence these seven practices to create a successful and sustainable IT organization.

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