Tech executives must prioritize human-centric practices to overcome significant challenges and help IT succeed. While traditional IT practices face difficulties in dynamic environments, human-centric approaches enable IT to meet stakeholders’ needs, enhance their experiences, and drive strategic advantages. Our human-centric framework encompasses essential practices that embrace direction, ethics, adaptability, collaboration, outcomes, nexus, and security. This report also shows tech executives how five human-centric principles influence these seven practices to create a successful and sustainable IT organization.