Summary
Hydrasight foresees that 2009 will see mature IT organizations move beyond an ITIL-dominated view of IT service management (ITSM). Having sufficiently addressed and improved problem/incident/change processes, or gone beyond a point of diminishing returns, these organizations will shift their IT operational development focus away from the service desk toward service catalogs and rudimentary integration of fragmented IT process automations. By 2011 "fast following" medium-large enterprises in Asia Pacific will make similar progress.
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