Summary
Interest in and adoption of identity and access management (IAM) technologies has been growing steadily over the past few years, fueled both by the desire to streamline processes relating to employee, contractor, partner, and customer access to company systems and by the fears that those granted access will abuse those privileges. This past summer, Forrester asked North American and European enterprises about their challenges and objectives for information security, including IAM, in the coming year. We found more similarities than differences between IAM adoption in Europe versus North America; enterprises in both regions are increasingly looking to IAM technologies to address some of their security problems and are frustrated with the sheer amount of effort it takes to understand both the technologies themselves and the marketplace that provides them.
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