Trends Report

Improve Your Enterprise Architecture Capabilities To Drive Outcomes

Clarify Your Approaches For People, Practices, Artifacts, And Engagement

February 15th, 2024
With contributors:
Paul McKay , Zaklina Ber


Enterprise architecture (EA) capabilities form the second layer of Forrester’s Outcome-Driven Architecture Model. Consisting of people, practices, artifacts, and offerings, they allow architects to deliver value for their organizations. While EA teams have focused on the first three, they have often neglected how stakeholders engage — affecting how their customers perceive them. This report helps EA leaders understand how investing in EA capabilities can empower their EA function, help it run more efficiently and effectively, and elevate engagement.

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