Trends Report

In 2023, RPA Balances New Opportunities With Old Challenges

April 19th, 2023
Leslie Joseph, Principal Analyst
Leslie Joseph Principal Analyst
With contributors:
Glenn O'Donnell , Bernhard Schaffrik , Frederic Giron , Arjun Kalra , Bill Nagel

Summary

Robotic process automation (RPA) is a mature technology in 2023. It has emerged to take its place as one of several interconnected technologies that constitute a broader enterprise automation fabric. RPA products and supporting ecosystems have evolved significantly. Enterprises looking to build stable, scaled RPA programs grapple with the challenges of RPA’s past even as they build roadmaps to deliver on the promise of transforming their companies into autonomous enterprises of the future. This report helps automation leaders understand trends in the RPA market and identify the opportunities they present while sidestepping common antipatterns that impede success.

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