Information Security For Hybrid Customer Service

Customer service operations and service providers have settled on a hybrid operating model combining the work-at-home frameworks deployed during the pandemic with more traditional office-based support as the operating model that will make them future-fit. Building information and data security practices for this new hybrid workplace is a key challenge that will be critical to the success of hybrid customer service operations. This report helps customer service leaders explore data and information security best practices to scale and support future-fit hybrid customer service operations.