Inquiry Spotlight: Rebooting Your IT Infrastructure And Operations In 2011

In 2011, your business views IT as a source of productivity and competitiveness more than ever. At the same time, however, it's becoming much easier for empowered employees to act on their technology needs without involving the IT department or using traditional procurement models. To deliver on mounting expectations while managing empowered employees, IT leaders should start by rebooting their infrastructure and operations (I&O) in three ways: 1) Transform the desktop experience to empower your users; 2) optimize your data center to achieve cloud economics; and 3) industrialize your IT operations to improve productivity. Forrester analyzed 2,033 client inquiries that I&O professionals asked us in 2010. This report highlights why and how your peers in I&O are rebooting their data center, operations, and user experience.