Summary
Treating insurance as an isolated service limits its value to policyholders and hurts business. Instead, many parties come together to create an insurance ecosystem, even if they don’t all interact directly with policyholders and property. Find the partnerships that create the most value for your insurance ecosystems.
Insurers don’t have a clear picture of customer behavior and needs from just their own data.
Greater connectivity enables insurers to sell their own internal processes as B2B services, as Ping An does.
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