Trends Report

Insurers Can No Longer Rely On Traditional Roles To Achieve Scale And Meet Customer Expectations

November 1st, 2019

Summary

The rise of automation and the age of the customer mean insurers need different skills and roles to succeed. Automation will eliminate simple and repetitive roles, but you should plan for job transformation and talent gaps in other areas. Roles that cross disciplines, explain complex ideas, or build new digital products and data models will thrive.

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