Trends Report

Introducing Forrester's Employee Experience Index

The EX Elements That Matter Most

February 14th, 2019
SS
Samuel Stern
With contributors:
Sharyn Leaver , Christopher Voce , Adrian Chapman , Audrey Hecht , Ian McPherson

Summary

The debate about the importance of employee experience (EX) is moving into a new phase. It's no longer a question of whether EX is important. Now the debate is about which EX elements matter most. To answer that question, Forrester deployed a new survey to 13,800 global workforce employees in seven countries over two years, across several industries, including the public sector. We incorporated the latest insights from psychological and organizational behavior research into the survey. The findings, summarized in this report, will change the way CIOs, CMOs, and their organizations think about EX.

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