Summary
Organizations that decide to sunset an offering are typically planning to migrate customers to another offering in their portfolio. A customer-focused and detailed migration plan is the blueprint for the required activities and deliverables across functions. A simple and accessible plan-on-a-page template approach drives alignment on business objectives and the actions required for success. In this report, we introduce the Migration-Plan-On-A-Page Template, describe its components, and provide an example of how this best-in-class construct communicates the full plan’s key elements.
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