Maturity Assessment

Is Your IT Operating Model High Performing?

Use Forrester’s Assessment To Gauge The Maturity Of Your Model

August 9th, 2021
With contributors:
Matthew Guarini , Audrey Hecht , Peggy Dostie


This report provides a comprehensive assessment to guide the transition to a new, customer-first, creative, adaptive, and resilient IT operating model. Supporting an organization as it transforms to greater customer obsession is a key challenge for tech execs today and requires that they assess their maturity to understand current versus desired state. This report reveals weaknesses and strengths in the IT operating model and identifies what must evolve for higher levels of performance.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.