How To Report

Isolating Primary Needs for Use in Messaging

January 1st, 2018

Summary

For B2B CMOs, one of the biggest challenges posed by the shift to audience-centric marketing is the creation of needs-oriented content. The identification of the primary buyer need is critical to creating messaging that resonates and attracts the audience to the offering. Because a buyer persona might have multiple needs related to the value of an offering, it’s important to pinpoint the primary buyer need that will yield the most impact. In this report, we describe a process that organizations can exploit to identify the primary buyer that they should address in their messaging.

Want to read the full report?

This report is not available for purchase at this time.

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.