Trends Report

IT And The Power Of Human-Centricity

Adopt Five Human-Centric Principles To Transform IT

September 1st, 2023
With contributors:
Matthew Guarini , David Brodeur-Johnson , Fiona Mark , Sam Higgins , Riccardo Pasto , Michael Kearney , David Morrison , Rachel Birrell

Summary

Businesses that place humans at the center of everything they do will win. Traditional IT organizations must meet the evolving needs of their business and end users, customers, partners, and communities. To address this challenge, technology executives must embrace a human-centric mindset and establish operating principles that prioritize their stakeholders. Adopting five key principles will help leaders foster a human-centric mindset and result in enhanced business performance, expanded market share, and sustainable growth in a dynamic and competitive landscape.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.