Best Practice Report

IT Operations Must Rise To Meet The Modern Business

Use Operational Analytics To Drive Automation, Workflow Optimization, And Predictive Remediation

February 9th, 2022
Carlos Casanova, Principal Analyst
Carlos Casanova Principal Analyst
With contributors:
Glenn O'Donnell , Lauren Nelson , Audrey Lynch , Diane Lynch

Summary

Data-driven decisions and the utilization of advanced analytics are becoming the new norm for business. To keep pace, IT operations must mirror that by maximizing the power of data. IT must focus on improving the velocity and quality of its actions toward near-real-time corrective actions — or, even better, preventative actions that are sustainable in the long term. This report looks at the current state of IT operations, its processes, and its workflows for opportunities where analytical data and automation can improve customer and employee experience.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.