Key I&O Technology Trends To Watch In 2014, Part 2

To accelerate business growth, infrastructure and operations (I&O) professionals in Asia Pacific (AP) must understand and ultimately master four key I&O-related trends: 1) Continually consolidate and optimize the technology infrastructure, 2) focus on business technology (BT) resiliency and availability, 3) integrate hybrid cloud into your existing portfolio, and 4) simplify and automate via a software defined data center strategy. This report is the second in a four-part series outlining Forrester's recommendations for I&O professionals responsible for developing, implementing, and procuring the technology infrastructure to support the systems of engagement that companies need to win, serve, and retain increasingly empowered customers. To meet ever-rising customer expectations, organizations must ensure that their technology infrastructure is clearly aligned to business strategy. This report highlights the need for radical change in the resiliency of the BT infrastructure to underpin business growth.