Trends Report

Key Leverage Points In Applications Outsourcing Negotiations

Use These Tactics To Improve Your Understanding Of Important Suppliers

February 3rd, 2014
With contributors:
Christopher Andrews , Fraser Tibbetts


Sourcing and vendor management (SVM) professionals face a challenge when dealing with their applications outsourcing suppliers. On one hand, they are under pressure from CIOs and other executives to cut costs and hold the line on vendor rates. On the other, they must establish effective long-term partnerships that ensure quality and business alignment. These sometimes contradictory goals can leave sourcing and vendor management professionals at a loss when it comes to true sources of leverage in their negotiation and governance strategy. By understanding applications outsourcing supplier concerns and drivers, customers can identify potential pressure points to wield in negotiations, and even increase the likelihood of positive business outcomes from applications outsourcing relationships.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.