Trends Report

Key Takeaways From Customer References Of The Forrester Wave™ For Order Management Systems

May 3rd, 2023
With contributors:
Fiona Swerdlow , Connor Weathers


The order management system (OMS) software market is well established, and the adoption — and the value it adds to commerce experiences — has expanded significantly in recent years. Today’s customers demand availability and delivery information up to the moment and earlier in the shopping process than ever before. Legacy solutions — or connectors to back-office systems like enterprise resource planning (ERP) systems — simply cannot deliver on these expectations. In our 2023 evaluation of eight top OMS vendors, we surveyed 20 customer references about their experiences implementing and managing an OMS. This report highlights what matters most to modern OMS users.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.