Trends Report

Key Takeaways From Customer References Of The Forrester Wave™ For Order Management Systems

May 3rd, 2023
Emily Pfeiffer, Principal Analyst
Emily Pfeiffer Principal Analyst
Nicole Murgia, null
Nicole Murgia
With contributors:
Fiona Swerdlow , Connor Weathers

Summary

The order management system (OMS) software market is well established, and the adoption — and the value it adds to commerce experiences — has expanded significantly in recent years. Today’s customers demand availability and delivery information up to the moment and earlier in the shopping process than ever before. Legacy solutions — or connectors to back-office systems like enterprise resource planning (ERP) systems — simply cannot deliver on these expectations. In our 2023 evaluation of eight top OMS vendors, we surveyed 20 customer references about their experiences implementing and managing an OMS. This report highlights what matters most to modern OMS users.

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