Trends Report

Lean Thinking: Mining The End User Experience

End User Experience Monitoring Tools Are The First Step For A Leaner IT

January 19th, 2010
With contributors:
Edward Radcliffe , Stefan Ried, Ph.D.


End user experience monitoring products have been thus far classified by the technology they use: active agents, passive agents, appliances, or desktop-based products. In 2010, we will see these products polarizing around two roles: one serving IT operations, essentially centered on application performance management (APM) or business transaction management (BTM); and one focusing on IT management and serving as a source of information for business services and the financial management of IT. The former role will leverage a variety of technologies. The latter role will be essentially served by agents residing on desktops, laptops, or other forms of end user access devices.

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