Tool

Level Up Your CX Prioritization By Thinking In Multiple Dimensions

Intermediate Level: Prioritization Practices For CX Transformation
February 8th, 2021
With Contributors:
TJ Keitt
Brian Mukasa
and Shayna Neuburg

Summary

This report provides an updated intermediate-level prioritization tool and gives examples of how CX leaders enable a more precise understanding of which activities and initiatives will address the things that matter most to their customers and businesses.

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