Trends Report

Leverage Digital Banking Platforms To Up Your CX Game And Support The Goal Of Zero Back Office

November 20th, 2019


Digital banking platforms are the embodiment of a bank's business that continuously needs to increase its digital capabilities. Banks invest in digital banking platforms to quickly deliver new banking capabilities and differentiate, to support the goal of zero back office, and to prepare their application landscapes for continuous change. The digital banking platform market breaks into two segments: Regional solutions build on intimate knowledge of country-specific requirements, and international solutions offer broad business capabilities. Use off-the-shelf digital banking platforms for broad and rich business capabilities available quickly or to implement solutions in a coordinated fashion across multiple countries, on several continents, or in selected jurisdictions.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.