Best Practice Report

Leverage Tools From Various Partners To Manage Your Tech Strategy

Best-Of-Breed Solutions Are A Great Option

January 11th, 2016
With contributors:
Peter Burris , Rachael Klehm , Ian McPherson


As the chief tech exec — and the only exec with visibility into all of a firm's digital assets — CIOs must provide the crucial end-to-end perspective on these assets used for the technology strategy. To do this, CIOs need a toolkit with visibility into digitally enabled customers' outcomes. But today's tools fall short; they are isolated, standalone solutions targeting limited technologies. This report shows how the current state of tech management tools and data must change in the age of the customer — and how CIOs must assemble their own toolkit to manage customer outcomes.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.