Leveraging Outsourcing Services To Accelerate IT Maturation

In terms of IT maturity, companies in emerging Asia — that is, Asia Pacific excluding Australia, Japan, and New Zealand — lag behind their Western counterparts. Up to now, the lack of internal IT processes, tools, and skills has not been a major issue for business stakeholders, as the passion and dedication of their internal IT teams have typically been good enough to ensure that IT systems worked and adequately supported business growth. New challenges, including ambitious expansion outside of their home markets as well as a perfect storm of technology innovation, are forcing organizations to demand improved maturity from their IT departments. This report presents case studies of companies that have leveraged outsourcing services to help accelerate their IT maturity. We describe the outsourcing models, sourcing criteria, and other key success factors that have helped these companies evolve their IT capabilities from merely facilitating technology deployment to fully enabling business technology (BT) innovation.