Report

Make Application Outsourcing An Enabler For Your DevOps Strategy

Don’t Let Existing Relationships Hold You Back From Innovation

December 29th, 2021
With contributors:
Lauren Nelson, Charles Betz, Duncan Dietz, Diane Lynch

Summary

Enterprises must optimize their delivery strategies to become future fit — adaptive, creative, and resilient. Applications and digital operations are a key part of this plan. Near-term initiatives should include optimal vendor selection, flexible contract terms, and adaptation to DevOps and site reliability engineering (SRE) principles. In the longer term, customers should embrace product-oriented delivery structures, at least for those applications that warrant it. Application outsourcing and management is evolving into a more customer-centric application management and digital operations services (AMDOS) market.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use costumer obsession to accelerate growth. That means empowering you to put the costumer at the center of everything you do: your leadership strategy, and operations. Becoming a costumer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.