Trends Report

Make Voice-Driven Healthcare Experiences More Meaningful And Personalized Using Protected Health Information (PHI) In A Post-HIPAA World

November 26th, 2019

Summary

Understanding where protected health information fits into your long-term voice strategy is crucial to defining and creating healthcare voice experiences. Use secure messaging and multifactor authentication to alleviate privacy concerns and comply with HIPAA requirements. To go beyond what you can personalize in voice experiences, leverage HIPAA-compliant authentication and AI to help patients take the next best action for their individual needs. Healthcare consumers can benefit from voice experiences across the care continuum that will become more personalized as organizations become trusted to leverage protected health information. HIPAA-compliant voice skills will empower consumers to make healthy choices through connected health experiences outside of the doctor’s office.

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