Trends Report

Make Voice-Driven Healthcare Experiences More Meaningful And Personalized Using Protected Health Information (PHI) In A Post-HIPAA World

November 26th, 2019


Understanding where protected health information fits into your long-term voice strategy is crucial to defining and creating healthcare voice experiences. Use secure messaging and multifactor authentication to alleviate privacy concerns and comply with HIPAA requirements. To go beyond what you can personalize in voice experiences, leverage HIPAA-compliant authentication and AI to help patients take the next best action for their individual needs. Healthcare consumers can benefit from voice experiences across the care continuum that will become more personalized as organizations become trusted to leverage protected health information. HIPAA-compliant voice skills will empower consumers to make healthy choices through connected health experiences outside of the doctor’s office.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.