Summary
Business innovation continues to take a central position in CIOs' planning. Defined broadly as any transformation of a process, offering, or business model that has business impact, Forrester has written about four keys to sustained innovation: addressing the broadest possible definition of opportunities, seeking innovation any and everywhere, driving an innovation pipeline process, and making innovation part of IT's project portfolio. To add texture to this model, Forrester harvested a long list of best practices from interviews, inquiries, and workshops with CIOs, vendors, and innovation experts. These insights are presented as answers to the five most frequently asked questions about innovation: How can innovation be made a core function of the IT organization? Does IT need an internal R&D function? What is the best means of encouraging participation in innovation? How does innovation differ from operational excellence? And how is innovation success measured?
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