Trends Report

Managed Mobile Workplace Services In Europe

IT And Network Players Go Head To Head

January 28th, 2014

Summary

Mobile workplace services will be a cornerstone for mobile productivity and employee satisfaction for years to come. European CIO organizations are aware of the need for a strategic approach to this rapidly evolving service field. The increasing challenge for them, however, is to pick the right mix of providers as telcos and IT service providers are raising their game in the bid to become your strategic partner. Both telcos and IT service providers present increasingly similar portfolios on secure device management, application management, and cloud-based service operations. Competition is on the increase as telcos invest in consulting and professional services and IT service providers invest in more transparency and standardization of modularized services. Yet there are still many differences in the provider landscape of this rapidly-changing marketplace. This report provides guidance on available options for selecting strategic providers to lead the planning, building, and running for mobile workplace services in Europe. Our findings are based on the Forrester Forrsights Telecom And Mobility Workforce Survey, Q2 2013, and research interviews on mobile workplace services conducted with IT providers, telecom service providers, and specialist software and service providers.

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