Managing Fraud In The Metaverse

August 8th, 2023

Andras Cser Vice President, Principal Analyst

Martha Bennett VP, Principal Analyst

Julie Ask

With contributors:

Merritt Maxim , Hailey DiCicco , Christine Turley

Summary

The metaverse brings new challenges to fraud management. While users often want anonymity, especially for gaming and chatrooms, the metaverse can only become a viable channel for higher-risk, higher-value transactions including e-commerce, banking, and citizen/government interactions, if it establishes a high level of trust. Headset-centric interactions also require new approaches to identity verification and fraud management. This report explains how the metaverse must leverage new fraud management paradigms in order to become a viable channel for businesses and governments.

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